We hope to give you a pleasant and memorable experience here at SkinnyBlooms. We are delighted to help make your love visible for your loved ones. Below are some frequently asked questions that may help you better understand our business operations and Bloom aftercare. Should you have further enquiries, please drop us an email here or fill in our enquiry form here. We will get back to you as soon as we can. Thank you for including SkinnyBlooms for your celebrations. #LoveMadeVisibleBy #SkinnyBlooms
As with all florals, the flowers shown are seasonal. Filler flowers are subject to change based on availability. Please note that all creations have their own unique characteristics as all florals flow differently. It’s impossible the re-create two creations that are identically alike. Rest assured that your creation is definitely uniquely yours. We will keep in mind your selected theme and create accordingly.
As we don’t have ready stock and purchase everything fresh from the floral nursery, kindly place your order minimum 3 days in advance prior to your desired delivery date.
We use a trusted professional third-party courier to ensure your orders are delivered on time and in perfect condition. To help make this possible, please ensure that the recipient’s name, contact number and address are correct prior to confirming your order at the check out.
All our blooms & gift sets are inclusive of complimentary delivery. No additional charge is required upon check out.
Blooms will be delivered anytime within your chosen time-slot, based on our courier’s delivery schedule.
We have 2 time-slots for you to select from 10am-1pm or 2pm-6pm. Kindly select accordingly at check out.
We will not be responsible for any misinformation on delivery details and it is your responsibility to ensure all information entered during the checkout process is correct.
In the case where the delivery address was entered incorrectly by customer during checkout, please contact us within 24hours after your order to amend the delivery address. We will not be able to change the address on the day of delivery or if the Blooms are already en-route.
If no one is available to take delivery, we will be in touch with either the sender or recipient to get approval to leave flowers in a safe place. If both the sender and recipient are not contactable and unless specifically stated to leave flowers outside the delivery address, we will schedule for a re-delivery. There is a $20 re-delivery charge should that be case.
In the event that there needs to be a re-delivery, an additional fee of $20 will be applied to your order. This also extends to wrongly given addresses or if our couriers are not able to reach the recipient, resulting in a re-delivery.
Courier will contact you (the sender) directly and payment has to be remitted prior to the re-delivery.
Take them out of the water and packaging. To last as long as possible they need fresh, clean water daily and if possible re-cut their stems every 2 days to prevent rotting.
Kindly ensure that they are not placed in direct sunlight and heat, indoor natural light is great.
If you would like to prolong the life of your flowers even further, you can add a sterilisation tablets to the water.
If you have any queries or issues with your flowers, please contact us at firstname.lastname@example.org within 24 hours of the delivery date, providing details and photographs. We will do our very best to come to a fair resolution. Replacement flowers or reimbursement may be sent at our discretion. Please note, this will be dealt with on a case by case basis.
For preserved creations in bouquet wrap, they are best left in the wrap and displayed as is. This is because bouquet creation and centrepiece creations are created with different techniques hence they are best to be displayed as is upon receiving the blooms.
Keep them away from water as water causes mould and bacteria to grow.
For our preserved roses, keep them away from direct sunlight as it may cause them to melt and change colour.
You may add a drop of essential oil onto your preserved florals to give them a subtle scent.
If you have any queries or issues with your flowers, please contact us at email@example.com within 24 hours of the delivery date, providing details and photographs. We will do our very best to come to a fair resolution.
Replacement flowers or reimbursement may be sent at our discretion. Please note, this will be dealt with on a case by case basis.
Should you wish to cancel your order, please send us an email at firstname.lastname@example.org within 24hrs after you have placed your order. 24hrs after your order has been placed, we will not be able to process a refund but instead, convert the amount paid to store credits for future purchase.
If by any chance or circumstance you feel that you are not happy with the flowers, please contact us within 24 hours of the delivery date, providing details and where possible, photographs. We will try our very best to come to a fair resolution.