PLEASE NOTE WE WILL BE AWAY FROM 19TH SEPT TO 24TH & WILL NOT BE ABLE TO FULFIL ANY FLORAL DELIVERIES DURING THIS PERIOD.

FAQs

We hope to give you a pleasant and memorable experience here at SkinnyBlooms. Should you have further enquiries, please drop us an email here or fill in our enquiry form here. We will get back to you as soon as we can. Thank you for including SkinnyBlooms for your celebrations. #LoveMadeVisibleBy #SkinnyBlooms `.´



DELIVERY

As with all florals, the flowers shown are seasonal. Filler flowers are subject to change based on availability. Please note that all creations have their own unique characteristics as all florals flow differently. It’s impossible the re-create two creations that are identically alike. Rest assured that your creation is definitely uniquely yours. We will keep in mind your selected theme and create accordingly.

As we don’t have ready stock and purchase everything fresh from the floral nursery, kindly place your order minimum 3 days in advance prior to your desired delivery date.

We use a trusted and professional third-party to ensure your orders are delivered on time and in perfect condition. To help make this possible, please ensure that the recipient’s name and address are correct prior to confirming your order.

All our florals & gift sets are inclusive delivery, no additional charge is required upon check out.

Mondays-Saturdays anytime within your chosen time-slot.

We have 2 time-slots 10am-12pm or 2pm-6pm. Kindly state during the check out your desired time-slot and our couriers will deliver anytime between your selected timeslot.

In the event that there needs to be a re-delivery, an additional fee of $20 will be applied to your order. This also extends to wrongly given addresses resulting in a re-delivery. Courier will contact you directly and payment has to be remitted prior to the re-delivery.

- We will not be responsible for any misinformation on delivery details and it is your responsibility to ensure all information entered during the checkout process is correct. In the case where the delivery address was entered incorrectly by customer during checkout, we will not be able to re-deliver the flowers to a different location.

- If no one is available to take delivery, we will be in touch with either the sender or recipient to get approval to leave flowers in a safe place. If both the sender and recipient are not contactable and unless specifically stated to leave flowers outside the delivery address, we will schedule for a re-delivery. There is a $20 re-delivery charge should that be case.

BLOOM CARE

- Take them out of the water and packaging. To last as long as possible they need fresh, clean water daily and if possible re-cut their stems every 2 days to prevent rotting.

- Kindly ensure that they are not placed in direct sunlight, indoor natural light is great.

- If you would like to prolong the life of your flowers even further, you can add a sterilisation tablet to the water, for example Milton.

- If you have any queries or issues with your flowers, please contact us with photos within 3 days. Replacement flowers may be sent at our discretion, however this will be dealt with on a case by case basis.

- For preserved creations in bouquet wrap, they are best left in the wrap and displayed as is. This is because bouquet creation and centrepiece creation uses different techniques hence best to be displayed as is when receiving the blooms.

- Keep them away from water as water causes mould and bacteria to grow.

- For our preserved roses, keep them away from direct sunlight as it may cause them to melt.

- You may add a drop of essential oil onto your preserved florals to give them a subtle scent.

- If you have any queries or issues with your flowers, please contact us with photos within 3 days. Replacement flowers may be sent at our discretion, however this will be dealt with on a case by case basis.

- If you wish to cancel an order please ensure you call a minimum of 24hrs before the delivery date for a full refund.

- If by any chance or circumstance you feel that you are not happy with the flowers, please contact us within 24 hours of the delivery date, providing details and where possible, photographs. We will do our very best to come to a fair resolution.

- Any credits given (for future discounts, or as a result of an unfulfilled order) must be used within 3 months of the date the credit was awarded.